Expert advice from Commercial Cleaning Experts

Professional solutions to business cleaning challenges. Find helpful answers to commonly asked questions below. Have an inquiry into something that isn't covered here?  You can always contact one of our service consultants via email or phone. #askaserviceconsultant

A group of professionals work at their desks.

Expert advice from Commercial Cleaning Experts

Professional solutions to business cleaning challenges. Find helpful answers to commonly asked questions below. Have an inquiry into something that isn't covered here?  You can always contact one of our service consultants via email or phone. #askaserviceconsultant

A group of professionals work at their desks.

Frequently Asked Questions

What cleaning services do you offer?

The services offered by Business Cleaning Solutions can be broadly categorized into four separate groups: office (janitorial) cleaning services, carpet cleaning, floor care, and window cleaning. Each of these groups contain a variety of different offerings depending on your needs.  We offer professional solutions to any business cleaning challenge!

What areas do you service?

We service three primary locales: Boise, Idaho; San Diego, California; and Salt Lake City, Utah. For each of these cities, we serve the surrounding cities and counties. For details on which counties we service, please visit our location page, or please feel free to contact us.

What types of clients do you serve?

We specialize in commercial office cleaning.  This includes a number of different office environments.  Our clients range from small to medium sized businesses in office buildings, medical offices, industrial/warehouse offices, call centers, retail and more. We are continuing to expand our repertoire, so if you are curious to find out if your business would be a good fit you can visit our commercial cleaning solutions page, or you can talk with one of our service consultants.

Do you have references?

Yes, we have a variety of commercial references that we can easily provide upon request.  We have a number of customers that have worked with us for years and are happy to speak to the quality and consistency of our work. If you are interested in hearing from references before making a decision to work with us, please reach out and we will gladly provide them.

Do I have to sign a long-term contract?

At BCS our office cleaning contracts are month-to-month. This makes our cleaning services the easier choice as we won't lock you into a long-term, multi-year contract.  Our priority is to make sure that our clients remain satisfied, so each and every month you can expect consistent, superior office cleaning.  

Additionally, our monthly contracts can be terminated with a 30-days notice.  This makes switching to BCS an easy decision.  We make protecting the physical image of your business our focus.

For window, carpet, and floor cleaning we offer a variety of convenient pricing options.  This depends upon the type of service, whether you're looking to get a single deep clean, or an ongoing maintenance program.

Do you provide your own cleaning supplies and equipment?

Absolutely.  We provide the cleaning tools, products, chemcials and machines.  Our crews only use the best in commercial cleaning equipment, including green friendly chemicals where possible.  

Please note that our standard cleaning contracts do not include consumable paper supplies such as toilet paper, paper towels, trash bags, hand soap and other products unless arranged beforehand. If you'd like to add paper products into your monthly janitorial contract, our service consultants will gladly talk with you about your options

What should I expect when starting service?

The first meeting is all about understanding your cleaning needs.  It's a brief, on-site consultation where we meet with you to make sure we understand your expectations and answer any questions you may have.  We then briefly assess your facility to determine the scope of services.  

We then put together a cleaning bid and send it to you for your consideration.  

When we begin the cleaning service, our management staff is on site with the crew to ensure a smooth job start.  All of our crews receive ongoing training to make sure the highest of cleaning standards are consistently being met.  In addition, we also conduct periodic quality control audits on the cleaning, or inspections, where we use our trained eyes to make sure the details are being taken care of.  At BCS we're at your service and that's a promise. 

How should I prepare for your arrival?

Before beginning service a member of our management team would coordinate with you regarding keys, codes, alarms and other necessary security protocols.

The only other preparatory step you may want to take is to relay some essential cleaning expectations to your staff.  As a general rule of thumb, the more desk space they can clear, the more thorough the cleaning service can be.  In commercial office cleaning its industry standard practice not to move or disturb property during the cleaning.  For example, this means paperwork is left as is.  We do not lift items up to clean underneath or behind them.  

With many of our clients, we like to set up specific 'detailed cleaning days'.   This is where you pick a convenient day of the week for detailed desk cleaning.  For example, at the end of the business day on Fridays, your employees can clear their desks before going home if they want it clean as possible.

How do I relay cleaning questions/concerns to the cleaners?

For any questions or concerns, no matter how big or small the issue, our service consultants are there for you.  They are your primary point of contact.

Our service consultants coordinate directly with our cleaners, and their supervisor.  This way, management is aware of any changes to the scope or other special requests.  This ensures quality training and consistent service.  

 

 

How much does it cost?

Our prices vary depending on the size of your business and the types of services we are providing. We guarantee that our prices are fair and reasonable. At Business Cleaning Solutions we bring tremendous value to any company because protect your physical image.  To receive a quote on cleaning services, drop us a line today!

Should I be there when you come?

It's our goal is to make your life easier, and take away the headaches that come with poorly managed cleaning services. A standard practice in the business cleaning industry is to clean after hours. This ensures that business is not interrupted, and the cleaning crews can service each area in the most efficient manner possible.

To accomplish this, we would setup a meeting to discuss after hours security protocols. We understand that each business has different needs. Sometimes it's necessary to clean during business hours, such as government facilities or high-tech manufacturing.  If your business must be cleaned during the day, this can be arranged.  We're able to make these accommodations.   Just reach out to one of our service consultants who are happy to help.

What happens if I’m not satisfied with the cleaning?

At Business Cleaning Solutions, we are firm believers in providing 100% satisfaction to each and every one of our clients. Our customers and their place of business are our number one priority. 

We encourage proactive communication. If you ever have a concern with the cleaning, just give us a quick call, text or email.  You're not bugging us...because we love to help!  This way, we're made aware of any problems and can take action to remedy the situation.  We can address the matter with our cleaners to avoid reoccurring issues.  

At BCS we are at your service, guaranteed!

What distinguishes you from other cleaning companies?

At BCS we don't just see the cleaning....we understand the physical image of your business and look to add value to it.  As we clean, we go the extra mile to visualize what a customer or employee experiences as they spend time in a facility.  This takes experience, dedication and a trained eye.  Our detailed cleaning begins with curb appeal such as those hard-to-see spiderwebs above entry doors, and continues down to the fine dust particles on desktops.  Rest assured that your business is in good hands when you choose Business Cleaning Solutions as your service provider! 

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